Coronavirus (COVID-19) Infection Prevention & Control Policy For The Green Room Therapy July 16th 2020
Every one of us has been affected by the coronavirus (COVID-19) pandemic.
I have missed being able to offer you sessions/classes/ training /healing treatments and I am looking forward to seeing you again as soon as possible after the lockdown has been lifted and it has been deemed safe for us to work.My priority is to keep you as safe as possible, and prior to re-opening our business I have implemented a number of changes in line with the government guidelines which I would like to make you aware of. During the time The Green Room Therapy has been shut to face to face clients, I have completed the COVID-19 Awareness course, which I have successfully passed with certification and have since made a number of changes in the way that I operate which you will notice when you next visit.
Current Guidelines from the Government and the CNHC (Complimentary and Natural Healthcare Council)
Are you in the High Risk catagory –
- have had an organ transplant;
- are having chemotherapy or antibody treatment for cancer, including immunotherapy;
- are having an intense course of radiotherapy (radical radiotherapy) for lung cancer;
- are having targeted cancer treatments that can affect the immune system;
- have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma);
- have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine.
- have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe Chronic Obstructive Pulmonary Disease (COPD);
- have a condition that means they have a very high risk of getting infections such as Severe Combined Immunodeficiency (SCID) or sickle cell;
- are taking medicine that makes them much more likely to get infections (such as high doses of steroids);
- have a serious heart condition and are pregnant.
If so I am not able to treat you currently, my apologies.
Are you in the Moderate Risk catagory-
- 70 or older;
- have a lung condition that’s not severe (such as asthma, COPD, emphysema or
- have heart disease (such as heart failure);
- have diabetes;
- have chronic kidney disease
- have liver disease (such as hepatitis);
- have a condition affecting the brain or nerves (such as Parkinson’s disease, motor
- neurone disease, multiple sclerosis or cerebral palsy);
- have a condition that means they have a high risk of getting infections;
- are taking medicine that can affect the immune system (such as low doses of steroids);
- are very obese (a BMI of 40 or above).
You are advised to socially distance but not required to shield.
The day before your appoinment I will call you to to explain protocol for the day. I will also ask that you make payment via bank transfer in accordance to current giovernment advice. If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not hold sessions. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient, but it is done entirely for your own safety. If your appointment is cancelled, you will be able to re-book again or ask for a full refund or to reschedule your appointment.If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SESSION/CLASS/TRAINING/WORKSHOP FOR YOUR APPOINTMENT if the case. I have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness you will instead have this session rearranged for you at a time when you are able to safely attend.
You will receive a call the day before your appointment to check that you have read and accepted the critia to attend if I am not able to speak with you the session will be cancelled without charge.
Visiting our business
For your safety and to maintain social distancing, I ask that you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving.
I have increased the frequency of cleaning within our treatment rooms, including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client/ and regularly throughout the day. Please note that due to the location of the toilets at the Brundall rooms these will not be available to use due to guidelines given, I apologise for any inconvenience.
All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.
Wherever possible we will utilise environmentally friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection.
You will have hand sanitiser available for you to use when you come into the building.
I will understand and not be offended if you wish to wear PPE such as facemask or wear disposable gloves when you visit and during your treatment, if this is appropriate.
Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves / facemasks / aprons where appropriate.
I can confirm that the laundering of equipment and uniforms is a priority and I can assure you that all laundry is washed at 60°C. Please note that any classes that are attended will not include soft furnishings (cushions/blankets/blocks) and will only have mats/chairs available that are able to be disinfected and wiped down in accordance to the guidelines currently given.
All disposable items are bagged and safely removed from the treatment area between each client.
Water will not be offered to you for cross contamination purposes, you are welcome to bring a sealed bottle of water for yourself to take with you when you leave.
When you attend the appoinment I will take your temperature remotely and log this on a track and trace form in accordance to current regulations. This will be kept on file for 14 days and then shredded.
Reiki treatments Procedure
We have carried out a risk assessment on all treatments and are working in accordance to the Reiki Federation standards authority.We are confident that we can continue to provide Reiki Treatments safely and so will recommence these starting August 2020.
During your treatment
I understand the importance of hand hygiene and we will ensure that I wash my hands in accordance with NHS recommendations before the start of your treatment.I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments, please let me know and I will do what I can to assist you.
After the treatment
In order to avoid handling of cash, I would prefer if you could pay for your treatment in advance using bank transfer or through the payment methods offered on the website this is to be done by 24 hours ahead of the appointment made please. (www.thegreenroomtherapy.com)All of these procedures have been implemented for your safety and mine. We will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary.
Hypnotherapy and Counselling Treatments
Will continue currently virtually, in accordance to the regulations laid out by the government for everyone’s safety. I apologise for any inconvenience. This will be updated as soon as I receive more information.
Classes/ Workshops and Training
Will continue currently virtually, in accordance to the regulations laid out by the government for everyone’s safety. I apologise for any inconvenience. This will be updated as soon as I receive more information.
Thank you for your understanding and support at this time and I hope to see you all very soon, stay safe.
- It is Policy for any one to one session that is cancelled within 24 hours of the session booked to still be charged at the full rate.
- Any Wellbeing Class and/or Training booked is non refundable.
This is the privacy notice of The Green Room Therapy In this document, “we”, “our”, or “us” refer to The Green Room Therapy
Our registered office is at Lackford Close, Brundall, Norwich, NR13 5NG
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
- We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
- Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1. verify your identity for security purposes
1.2. sell products to you
1.3. provide you with our services
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us firstname.lastname@example.org www.thegreenroomtherapy.com. However, if you do so, you may not be able to use our website or our services further.
3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
4. Information relating to your method of payment
Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.
At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.
5. Information about your direct debit
When you agree to set up a direct debit arrangement, the information you give to us is passed to our own bank Barclays for processing according to our instructions. We do not keep a copy.
[We keep this information only for the duration of the direct debit arrangement.]
We are registered under the direct debit guarantee scheme. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.
6. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
7. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
9. Affiliate and business partner information
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
10.1. to track how you use our website
10.2. to record whether you have seen specific messages we display on our website
10.3. to keep you signed in our site
10.4. to record your answers to surveys and questionnaires on our site while you complete them
10.5. to record the conversation thread during a live chat with our support team
11. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
12. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.
Disclosure and sharing of your information
13. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
14. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
15. Data may be processed outside the European Union
Our websites are hosted in the U.K.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
For example, some of the software our website uses may have been developed in the United States of America or in Australia.
We use the following safeguards with respect to data transferred outside the European Union:
15.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
15.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union of the United Kingdom.
15.3. we comply with a code of conduct approved by a supervisory authority in the European Union of the United Kingdom.
15.4. we are certified under an approved certification mechanism as provided for in the GDPR
15.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information
Access to your own information
16. Access to your personal information
16.1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
16.2. To obtain a copy of any information that is not provided on our website you may send us a request at email@example.com.
16.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
17. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org.
This may limit the service we can provide to you.
18. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
19. Use of site by children
19.1. We do not sell products or provide services for purchase by children, nor do we market to children.
19.2. If you are under 18, you may use our website only with consent from a parent or guardian
20. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
21. How you can complain
21.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
21.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
22. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
22.1. to provide you with the services you have requested;
22.2. to comply with other law, including for the period demanded by our tax authorities;
22.3. to support a claim or defence in court.
23. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.